Contractor and consumer confusion on what is Design/Build
Recently Shawn McCadden started a conversation on linkedin on what is the real definition of design build and should there be one standard. The concept of Design/Build is often confused with the Design/Bid/Build by contractors, remodelers, builders and the design community. Just imagine how confused the consumer is. This confusion does not help an industry which consumers' believe is one of the most untrustworthy in America. Most consumer reports in the past 12 years show residential contractors at the top of most complained about industries.
Yesterday Eastern Mass NARI 
conducted an educational presentation on Design/Build vs Design/Bid/Build at the New England Home Show. There were 40 plus consumers present with a wide array of questions. It was obvious that there is a lot of confusion about the process based on the questions consumers asked. One could hear the cautiousness in the tone of the consumer when asking these questions.
Establishing a standard for Design/Build shared by remodelers, builders and designers
In Shawn's post he suggests that the residential construction and design communities arrive at a common understanding and definition for Design/Build. One standard may make it easier for remodelers, builders and the design community to educate the consumer. Shawn has posted a new page regarding some characteristics shared by successful Design/Build Firms. I recommend that you review them and compare with your business model.
The Design/Build process properly utilized, provides a seamless method that incorporates and meets the interests of the consumer, designer, contractor and trade partners. This process may not be for everyone. However with the economy improving many remodelers are interested in transitioning their business from the bid plans model to the design/build model to service consumers.
I will be writing additional posts on the Design/Build topic over the next month. I will share some insights how we help our clients navigate from the bidding business model to the design build model.
For those seeking guidance now on how to transition to a true Design/Build model contact Mark.
mark the coach
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