Certified Renovators are reporting that they have not heard anything from their RRP trainers since they were trained. 

One contractor told us he feels that they took the money and forgot about him.

We are called daily to help contractors we did not train with basic questions about new movements in the law in both Massachusetts and EPA regulated states. They are consistently telling us how come no one else cares. Here is a recent response to one of our informative blog posts;

I've gotten more concise information from your emails than any government website. Thanks for the updates.

I decided to write this post because the volume of calls has increased dramatically regarding RRP misunderstandings. I will acknowledge that some of these calls are due to contractors not bothering to implement the training. However many calls are from contractors who were given the wrong information and are now finding out that things have changed significantly. I ask contractors have they been contacted since they were RRP trained and we hear nobody.

My belief is that I need to follow up with all 4300 contractors we trained over the past year to ask them if they need help. Last year we called over one thousand Mass contractors to let them know about the new Mass laws. Today we are calling contractors everyday to see if they need help completing their certified firm application. Even when they say bugg off (actually they say something nastier) we stay with them and help them. We know how they feel and strive to help them get to where they need to be.  

I chose the name with Partnership for a reason; our clients are our partners and we only succeed if we help you succeed. 

Many contractors were inappropriately told that the law may be relaxed or repealed and are now finding out that they are non compliant. I will not make excuses for them however I think it is incumbent upon us trainers to realize that these good guys are facing tough times, they are trying to make ends meet and they are unsure.

I am fighting for them by trying to create a level playing field. In a few weeks I will be meeting with building inspectors in Massachusetts to encourage them to work with us by asking for RRP certifications at time of permit application. Shawn McCadden and I have successfully recruited a Massachusetts Representative to write legislation to this effect.

In a few weeks Shawn and I will be meeting with state officials on the underground economy that is plaqueing our industry. Our goal is to encourage them to increase there efforts to enforce the rules legal contractors have to follow.

As a trainer and contractor business coach I am consistently calling our clients even if they are pissed off and don't want to hear about RRP anymore or OSHA. We are grateful that they chose us for the RRP Training and we want them to know we are there for them. We do not take it personally if they are upset. We understand and want to be a valuable resource that matters to residential contractors.

Do you know if your trainer feels this way about you? When is the last time you heard form your RRP trainer?

Please let us know what you are thinking by writing or if you wish you can call me directly at 508-847-0162. We are happy to speak with you whether you were trained by us or another trainer who never followed up to keep you up to date about changes in the law. You and your concerns are important to us. You matter! 

mark the coach

"one voice for the residential construction industry"