Recently a remodeler called me frustrated that he lost the opportunity to hire a great lead carpenter to help him manage his heavy backlog of work. The qualified candidate asked him how he runs his jobs. Most of the questions were based on the lead carpenter production system. The remodeler explained how he runs his jobs on a day to day basis. However, it became apparent that what the candidate was seeking ( a lead carpenter production system) was not the standard operating protocol in the remodeler's business. This lead provided proof of training and experience that checked out.
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Managing change orders starts when the contract is signed. It is helpful to have your process and terms addressed in a clause in your contract. If you clearly explain your process to the homeowner upfront it can prevent misunderstandings and ensure that you are paid for what you do. The key idea is Memorialize (put in writing) all the work you do.
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